🎅 SANTA’S SATISFACTION GUARANTEE

From Santa’s Workshop to Your Door — We Want You to Be Merry!

At The Original Santa Shoppe, Santa believes every package leaving our workshop should bring a smile. We stand behind the products we sell and guarantee your satisfaction with the item you purchased.

If something isn’t right with your purchase, please let Santa’s helpers know. If your item is defective or incorrect, we’ll make it right by replacing it with the same product at no additional cost to you.

If your item arrived just as expected, but you’ve simply decided it isn’t quite what you wanted, no worries! Please follow Santa’s Return Policy below.

Questions? Santa’s helpers are happy to assist at santaryan@mnsanta.com

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🎁 SANTA’S RETURN POLICY

Sometimes even Santa changes his mind!

We offer returns within 30 days from the date your order is delivered. If you decide you would like to return your purchase for any reason, simply send it back within that 30-day window. Returns postmarked more than 30 days after delivery cannot be accepted.

🎄 Special December Suit Policy

Santa suits ordered during the month of December are not eligible for return. They may only be exchanged.

December is the busiest time of year at the North Pole, and professional Santa suits purchased during the Christmas season are subject to this special policy.

🚚 Return Shipping

Customers are responsible for both the original shipping charges and the cost of returning merchandise unless the item received was defective or incorrect.

We do not charge a restocking fee as long as the merchandise and its packaging are returned in new condition, with any damage properly noted.

You may use the shipping carrier of your choice to return your package. However, Santa strongly recommends choosing a trackable and insured shipping method. Even the reindeer like knowing where their packages are!

📦 Send Returns To:

The Santa Shoppe
25 W Main Street
Madelia, MN 56062
ATTN: RETURNS

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🛷 DEFECTIVE OR INCORRECT MERCHANDISE

Santa’s elves inspect each item before it leaves our workshop for craftsmanship, condition, and order accuracy. We want everything to be just right before it begins its journey to you.

In the rare event that an item arrives defective or you receive an incorrect item, Santa’s Satisfaction Guarantee has you covered.

We will replace the item with the same product at no cost to you.

We guarantee that the product you selected will arrive free from defects. We will arrange for the replacement and, when applicable, the return or pickup of the original merchandise under the carrier insurance included with our shipments.

If you would prefer to return the merchandise rather than receive a replacement, the return will be handled according to Santa’s Return Policy above.

🎅 Questions? Ask Santa’s Helpers!

We want every Santa, Mrs. Claus, elf, and Christmas professional who shops with us to be delighted with their purchase.

If you have questions about a return, exchange, or replacement, please contact:

santaryan@mnsanta.com

The Original Santa Shoppe
Professional Santa Supplies from people who believe Christmas should always come with a little extra magic.